A good phonecard must have the following qualities:

Sharp and clear voice
Short post-dialing delay (PDD - connection delay)
High answer supervision rate (ASR - call completion rate)
Precise timing and rating
Zero hidden cost and zero maintainence fees
Lifetime and fast customer support and service.
Zero usage tax

In addition to these requirement, BestClub rechargable phone card gives you additional advantages that eventually setup the new industry standards and model.

Please note that a usage tax is a hidden charge that many phone card companies apply to their products. Customers shall pay additional costs on top of your normal usages. This cost may be as high as 10 to 20 percent of your normal usage, or even higher in some rare cases.

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After your order is received and the credit card is approved, we e-mail your PIN within seconds. However, it may take a few minutes until you actually receive the PIN mainly due to the Internet traffic and delays. Please be sure to use a reliable e-mail account to receive your PIN. This possible delay is beyond our control unfortunately.

Please note that you will not receive a 'physical phone card', but only a PIN number to the e-mail account that you specified. The dialing instructions will not be sent to you either. You should get onto Best123.com for detailed dialing instrcutions, as well as complete rate sheets.

Best123.com is not responsible for any loss or delay of phone card delivery via the web or e-mail. Best123.com cannot replace any phone cards that are lost or stolen under any circumstances. However, if you do not receive your PIN, please contact us at service@BestCallClub.com and we will be glad to re-send you the PIN after we verify that the PIN has not been used. in case of phone card malfunction or other technical difficulties, please contact our customer service center for quick solutions.

If you are openning a new call account (ANI PIN or Rechargable Call Account) at Best123.com, you should use an E-Mail account other than xxx@yahoo.com, or xxx@hotmail.com or other public free E-mail boxes because you may not be approved until we verify your information. Once you are approved for openning the account and/or recharge to the account, you will get a confirmation E-mail immediately after the transaction is completed successfully, and you can start using your call account with the new credit you just bought right away.

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In general, you should follow the specific dialing instructions listed at best123.com. Simply 'click' on the card you purchased to see the dialing instructions and related information. Should you have any difficulties in following the instructions, please contact us at service@best123.com.

A typical phonecard is used as follows:

Dial the toll free access number (or local access number, if available, which is usually a lot cheaper) from any touchtone telephone within the 48 US continental states
After hearing the voice prompt, dial in the PIN number (which is also called the password)
If PIN you input is correct, then you will hear the voice prompt inviting you to dial the phone number. Dial in the phone number that you want to call. Otherwise, redial in your correct PIN number.

The default language prompt is usually in English, however, you may change it to Mandarin, Vietnamese, Spanish, or other available languages by pressing the pound key " # " after dialing in your PIN number. Then follow the prompt for changing the lanuage set.

For US and Canada calls, dial 1 + area code + number (7 digits)
For international calls, dial 011 + country code + city ( or area) code + phone number

To speed up the calling process, remember to press the pound key " # " after dialing in the phone number that you are calling so that the switch will not wait any longer for additional dialing digits.

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The price of phone cards is very closely related to its quality. Customers may easily and quickly notice the differences of the quality between different phonecards in terms of clarity of the voice, connection speed and call completion rate, however, in many cases, beware of the possible hidden costs such as maintainence fee, usage tax, connection surcharge, 3 or even 6 minute rounding, minimum call length requirement, and etc. In some cases, you may even find false advertising for some unbelievably low some rates even though we all know that due to the intrinsic cost of the telephone network, such low price is virtually impossible.

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Absolutely NO. All phone cards on our site use high quality fiber optic lines as a communication media.

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Due to the high completion rate of our phonecard, our customers are used to getting connected everytime when they use our products. Thus when they hear a busy tone, they thought something might be wrong. In fact, most of such senorio is simply due to the fact that the number the customer is calling is busy. We have not yet experience any traffic jam or running out of capacity since whenever the reserve capacity is getting low, we expand our fiber network to increase our capacity. Should you experience the busy tones (possible during Chinese Spring Festival), please wait for a few minutes and dial again.

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It happens occasionally. This usually happens in in one of the two senarios. First, the called number is in the region that the nationwide telecommunication network (PSTN network) is not fully developed, such as Burma, Laos, or rural places of Vietnam. Second, the system resource is running exhausted or the system is getting very busy. In this case, if you make a call to US or Canada, and the called number is busy, you may not hear the busy tone which should be generated to you by the system. You do not need to hold for more than 60 seconds for any calls if it is silent after you dial your number, please wait for a few minutes and dial again. Should you have any questions about the quality of our phonecards or about the status of calls you made, please feel free to contact us at service@BestCallClub.com.

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All cards sold on Best123.com are valid for at least 120 days after the first usage unless otherwise specified. Please note that the term "the first usage" means the first time you access the system (via access number) and input your PIN regardless whether you get this call answered or not. If the card is totally used or does not have enough balance for another call, the card becomes useless.

If you subscribe the Pinless call services, and/or open the rechargable call account services, then your account NEVER expires. And whenever you recharge your card, any residue balance is carried over for future usage so that you don't lose a penny..

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Yes, you can. Please note that the rates for the mobile phone numbers in most international countries and regions are much higher than those of the normal business or residential numbers. Please check the rate sheet for the phone card you purchased carefully.

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Yes, you can in most cases. Please be aware that in general there will be a surcharge (ranging rom $0.55 to $0.75 face value) for each call you make using a pay phone which is assessed right after you input your PIN even if the call is not answered. The pay phone surcharge is FCC mandated and cannot be waived. Please check the information for each card before purchasing a phone card.

If you open a rechargable call account, your payphone surcharge drops to $0.35 (face value) for each call you make using a public pay phone.

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Within 30 days after the purchase, if you have never used the phone card, you can return it and get your money back (i.e. only if the card still carries the full amount of its original value). Please refer to our return and credit policies for other details.

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Many cards may charge $0.50 per week or $1.00 per month as a what-so-called maintainence fee. This is a very typical hidden cost that most customers may overlook at the time of purchase.

All cards sold at Best123.com DO NOT carry any monthly or weekly fee. You do not need to worry about any hidden cost because Best123.com never sells such prepaid phone cards.

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Some phone cards charge a connection fee each time when you make a call to certain places or regions in addition to the per minute charges. This may dramatically reduce the available number of minutes on your phone card. This is another typical hidden charge that many customers overlook at the time of purchase.

All cards sold at Best123.com DO NOT carry any connection fees to any places or regions. You do not need to worry about any hidden cost because Best123.com never sells such prepaid phone cards.

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Time rounding or time increment is the minimum time unit that the phone card provider uses to round up your talk time and calculate the charges.

For example, if you have talked for 5 minutes and 40 seconds, and the time rounding is 1 minute, the phoen cared provider will charge you for 5 minutes. Please be careful that some phone cards sold at other website may have 3 minutes rounding (a typical trap and hidden cost for inexperienced customers).

Best123.com only features phone card with 1 minute rounding, which is by far the best and the most standard deal in the telecommunication industry (similar practice can be found at mobile phone industry or residential long distance services).

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If you can dial a toll free number (such as 800, 888, 877, or 866 number) from your dormitory or campus phone, then you can use our phone cards and save a significant amount of money.

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Most phone cards sold at Best123 do not have available toll free access numbers in offshore states, i.e., Alaska, Hawaii, and Pueto Rico. They can only be used within 48 US continental states. Please check the card information before you purchase a phone card.

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